PRIVACY POLICY, TERMS & CONDITIONS

Effective Date: July 1st, 2025

At Primal Soul, your privacy is sacred. We’re committed to protecting your personal information and making sure you feel safe, seen, and supported — both online and off.

1. Who We Are
This website, www.primalsoul.ca, is operated by Primal Soul, based in Alberta, Canada.

2. What We Collect
When you interact with us — whether through signing up for a class, joining our mailing list, or browsing our site — we may collect:

Your name and contact information (like email address)

Payment details (securely processed through Wix’s payment platform)

Usage data (such as which pages you visit)

Any information you choose to share with us through forms or emails

3. How We Use Your Information
We use your information to:

Deliver wellness offerings and soulful content

Communicate with you about services, updates, and inspiration

Process purchases and bookings securely

Understand how you use our site and improve your experience

We’ll never spam you, sell your data, or share your personal info unless legally required or necessary to deliver your requested service (e.g., email tools or payment providers).

4. Cookies & Tracking
We use cookies to offer you a smoother browsing experience and to better understand what lights you up on our site. You can adjust your cookie settings in your browser at any time.

5. Your Rights
You always have the right to:

Access the personal information we hold about you

Update or correct your information

Request deletion of your data (unless legally required to keep it)

To exercise your rights, just email us at info@primalsoul.ca.

6. Third-Party Services
We may use trusted services through Wix to process payments, manage email subscriptions, and analyze web traffic. These providers have their own privacy policies — all of which comply with international data regulations.

7. International Visitors
If you’re visiting from outside Canada, know that your information will be processed in accordance with Canadian privacy laws, which are among the most respectful and transparent.

8. Keeping It Safe
All personal information is protected with secure systems and loving intention. We follow best practices and regularly review our methods to keep your data safe.

9. Updates
As Primal Soul evolves, so might this policy. We’ll always notify you of meaningful changes.

 

Primal Soul Terms & Conditions
Effective Date: July 1st, 2025
By using this site, you’re saying a soulful “yes” to the following gentle terms.

1. Welcome
This site is here to nurture, inspire, and support. By accessing Primal Soul, you agree to use this space in a way that’s respectful, safe, and aligned with our values.

2. Offerings
Primal Soul offers wellness services (like yoga, reiki, and intuitive guidance), creative workshops, and online content designed to support your journey inward.

All content and services are for informational and personal development purposes only — not a substitute for licensed medical, legal, or psychological advice.

3. Bookings & Payments
All purchases are processed securely via Wix. When you book a session or class, you agree to the stated pricing, cancellation policies, and any specific session terms (which will be clearly outlined).

4. Refunds
We pour love and care into everything we offer. If you're ever unhappy or need to request a refund, please reach out. We'll handle it with compassion and clarity, following the refund guidelines for each offering.

5. Community Standards
This is a safe space. We reserve the right to block access or remove users who act in ways that are harmful, disrespectful, or out of alignment with our values of compassion, authenticity, and inclusivity.

6. Intellectual Property
All content, including text, images, logos, and courses, belongs to Primal Soul (unless credited otherwise). Please don’t copy, reproduce, or distribute anything without our permission — but do feel free to share your experience with love and proper credit.

7. Limitation of Liability
While we hold space with care, Primal Soul is not liable for any losses or damages arising from the use (or inability to use) this website, our writings or our services. You use the site and participate in offerings at your own discretion and responsibility.

8. Governing Law
These terms are governed by the laws of Alberta, Canada. By using this site, you agree to these laws and our policies.

9. Contact
Questions, love notes, or privacy requests?
Reach us at: info@primalsoul.ca or bobbie@primalsoul.ca
We're here to listen and respond with heart.